Fast Track & Lounges
For Fast Track and lounges help and support, please read our frequently asked questions below where you might find the answer you are looking for. If you want to contact us, please use the form further below.
Frequently asked questions
Please note that your Fast Track booking must be for the correct day. It is not necessary to change the time, terminal, or name on your Fast Track booking as it will still be accepted on arrival at the Fast Track lane.
If your booking is due to commence in less than 24 hours and you booked with us less than 14 days ago, please submit the form below and one of our agents will be back to you as soon as possible.
Please note, you are able to amend or cancel your booking by visiting our website and clicking the 'Manage my bookings' button. From here you can amend your arrival or departure time or date, cancel your upcoming booking, or update your personal or vehicle details.
Please note, amendments and cancellations are only possible when there is more than 24 hours before your booking is due to commence. If your booking is due to commence in less than 24 hours and you booked with us less than 14 days ago, please submit the form below and one of our agents will be back to you as soon as possible.
