Passenger Special Assistance
For passenger special assistance help and support, please read our frequently asked questions below where you might find the answer you are looking for. If you want to contact us, please use the form further below.
Frequently asked questions
To read some of our frequently asked questions in relation to reduced mobility, please click here.
If you require any additional information, please complete the form below.
Our range of family friendly services are designed to help get your family trip off to great start. Click here for some useful information to help you prepare.
If you require any additional information, please complete the form below.
At Dublin Airport, we are committed to helping passengers who may require additional support and assistance. Click here for information on our important flyer lanyard/wristband, and how you can request this assistance.
If you require any additional information, please complete the form below.
Dublin Airport has two purpose built sensory rooms, designed to help calm passengers who might feel overwhelmed in busy and unfamiliar airport surroundings, located in both Terminal 1 and Terminal 2.
The sensory rooms are located after Security; in Terminal 1 near the 200 Gates and Terminal 2 near the 400 Gates.
The room is free to passengers departing from the airport with 60-minute sessions available through a booking system. To book the room, please email prm@ocsireland.com.
Click here to find out more information on this service.
No. The assistance buggy does not need to be pre-booked. The buggy can be boarded at a location just before the
walk to Gates 101-121 commences.
Pet policies differ among individual airlines and some airlines will only carry guide/assistance animals, like guide dogs, and practically all airlines require advance booking. Please contact your airline to find out more.
Contact details for airlines departing from Dublin airport can be found here.
Click here for useful information when travelling with pets.
